Agree the real job
Materials, posts, height, gates, access, removal and any exclusions are written into the quote before booking.
The Best Fencing Stoke promise
Good materials matter. So does what happens below ground, at the gate posts and in the final fixings. If a defect is caused by our workmanship, we put it right under the written guarantee.

Workmanship guarantee
Five years from completion on covered workmanship for the installation described in the signed agreement. If our work causes a covered defect, contact us with the job details and we will review the issue and agree the appropriate remedy.
01 / What the process means
Defined 100% satisfaction promise within the agreed written quote
Our aim is that you are completely happy with the agreed work. If something within the written quote is not right, tell us promptly and we will inspect it and work with you to put any covered workmanship problem right. This is a defined promise against the agreed work included, not an unconditional money-back claim.
Materials, posts, height, gates, access, removal and any exclusions are written into the quote before booking.
Work is booked when the agreement is accepted and the agreed deposit is paid, so both sides know what is happening.
Your written guarantee and completion details belong with the agreement. Keep them somewhere safe in case you ever need to contact us.
02 / Proper installation matters
For a normal 1.8m garden fence, post depth, hole size, ground condition, drainage, alignment and the way the concrete is finished all affect stability. A common UK starting point is around 600mm of post below ground, but the site, height, wind exposure and manufacturer guidance still decide the detail.
What the guarantee does not mean: it is not an insurance policy for storm impact, third-party damage, boundary disputes, alterations by others or normal material weathering. The exact coverage, exclusions and remedy are set out in the written agreement before work is booked.
Ready to compare properly?
Send the postcode, approximate length and photos. We will talk through the material, the ground and the sensible next step before any deposit is requested.
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